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Crisis Intervention

Two pairs of hands, one comforting the other

There are organizations across the city that provide counselling for newcomers who experience a crisis. They provide emotional support, safe spaces and tips on how to cope with stress. Additionally, there are specific supports available for newcomers who experience gender-based violence.

In an emergency where someone may be hurt (for example serious medical problems, fire, or to report crime in progress) call 911.​


2S-LGBTQIA+ Newcomer Program

Speqtrum Hamilton
75 MacNab St S, Hamilton, ON L8P 3C1, Canada

An immigration and newcomer program designed for 2S-LGBTQIA+ youth who are newcomers to Hamilton.

Services include:

  • monthly community kitchens
  • workshops and social events
  • peer support
  • community referrals

This program is offered through the YWCA’s Join Immigration and Settlement Program in collaboration with Speqtrum Hamilton.

Action Canada Access Line

Health Canada

A free and confidential service that provides information and referrals on reproductive health options including referrals to clinics and hospitals that provide reproductive health services and abortion services.

Assaulted Women’s Helpline

Ontario Ministry of Children, Community, and Social Services
#7233 (Text on Bell, Rogers, Fido, or Telus mobile phone), 1-866-863-0511, 1-866-863-7868, 416-364-4144 (Administration), 416-863-0511

Confidential and anonymous telephone crisis line for individuals experiencing domestic violence.

Services offered include:

  • crisis counselling
  • emotional support
  • information and referrals to emergency shelters, legal information, and community services
  • culturally appropriate resources for abused women

Also offers workshops and training seminars on topics such as elder abuse, partner abuse, criminal harassment, legal issues and resources for abused women, anti-violence initiatives and more. Visit website or contact for more information.

Catholic Family Services Children’s Counselling

Catholic Family Services of Hamilton
460 Main Street East, Unit 404, Hamilton, ON L8N 1K4

Offers support services and counselling to children who have experienced abuse. Services include:

  • needs assessment
  • safety planning
  • individual or family counselling
  • short-term follow-up supports

Chrysalis Anti-Human Trafficking Network Telephone Support

Chrysalis Anti-Human Trafficking Network

Offers a free confidential telephone counselling service to women, men, and youth who have been trafficked for the purposes of forced commercial sex or labour. Also offers ongoing support to sex workers who do not personally identify as being trafficked or exploited.

Provides callers with counselling, local referrals and Project Lifeline, a safe buddy system for sex workers operating in isolation.

Counselling and Community Services

Interval House of Hamilton
289-895-8580 (Flamborough), 905-387-8881, 905-522-0127 (Hamilton),
100 Main St E, Suite 205, Hamilton, ON L8N 3W4
17 Main St S, Unit C, Waterdown, ON L0R 2H0, Canada

Services provided by Interval House of Hamilton at Women’s Centre of Hamilton and Flamborough Women’s Resource Centre. Provides support for women and their children who are experiencing domestic violence and abuse including:

  • community counselling services
  • individual counselling
  • employment counselling
  • peer support
  • wellness and recovery groups
  • safety planning
  • housing services

Cravings Hotline

City of Hamilton, Healthy and Safe Communities Department, Public Health Division
905-546-3606 ext. 6
21 Hunter St E, Hamilton, ON L8N 3W8, Canada

A free and confidential hotline that people with addictions can call to hear messages to help with cravings for alcohol, drugs, or gambling.

Crisis / Hope Line

Salvation Army Ontario Division
1-855-294-4673, 905-522-1477,
80 Bay St N, Hamilton, ON L8R 3N3, Canada

The Salvation Army Crisis / Hope Line providing telephone and intervention to individuals experiencing crisis.

Crisis Line for Sexual Assault Centre Hamilton and Area

Sexual Assault Centre Hamilton and Area

24 hour crisis line offering confidential support for survivors of all genders who have experienced sexual violence as well has friends, family, and any others seeking information. Can organize accompaniment to the hospital or the police.

Crisis Outreach and Support Team

1-844-972-8338, 905-972-8338

Emergency crisis line and response team to assist individuals who have serious mental health issues and who are in crisis. Also supports caregivers in the management of acute mental health concerns and crisis.

Intake can be initiated by individuals directly or through their family members and caregivers. Referrals are accepted from community agencies and professionals. 

If anyone is at immediate risk of serious harm, CALL 911 instead. This includes medical distress or injuries, violence/use of weapons, or any immediate threat to someone’s physical safety. 

Distress Centre Halton Services

Distress Centre Halton

Distress Centre Halton is a non-profit charitable organization that provides telephone and online support to people 365 days of the year. All services are confidential, anonymous, free and available to all age groups. They are staffed by volunteers who receive extensive training including communication, sensitivity, crisis management, and active listening.

Programs include:

  • Distress Line: providing emotional support and encouragement, suicide risk assessment and prevention, as well as community resource and information referrals.
  • TeleCheck: outbound call program offering telephone support and friendly social connections through regularly scheduled check-in calls to individuals experiencing isolation, and emotional and mental health concerns.
  • Speaking Engagements: available to speak with a club, class, or group about the services provided by Distress Centre Halton, or to teach courses on active listening skills, de-escalation techniques, and mental health in general.
  • Volunteer Opportunities: see website for information.

Dundas Community Services Crisis and Intervention Assistance

Dundas Community Services
905-627-5020, 905-627-5461,
2 King St W Suite 3A, Dundas, ON L9H 6Z1, Canada

One-on-one supports for coordinating services. Includes personal advocacy, community referrals, assistance with filling out forms, and intervention and supports for people facing homelessness, critical life changes, abuse, or isolation. 

Elder Abuse Prevention Training and Webinars

Elder Abuse Prevention Ontario

Offers a variety of recorded training videos and educational resources to help prevent elder abuse in Ontario.

Materials cover the following forms of abuse:

  • financial abuse
  • emotional abuse
  • physical abuse
  • sexual abuse
  • neglect

Elizabeth Fry Society Corrections Programs

Elizabeth Fry Society
987 King St E, Hamilton, ON L8M 1C6, Canada

The Elizabeth Fry Society offers many programs to those in corrections. Content of these focuses on anger management, counselling for abuse and domestic violence survivors, relapse prevention and trauma healing.

Family and Credit Counselling through Willowbridge Community Services

Willowbridge Community Services
220 Cranbrook Dr, Hamilton, ON L9C 4T2, Canada

Willowbridge Community Services offers family services. Including:

  • Individual / couples / family counselling
  • Employee assistance program (EAP)
  • Public awareness education
  • Options to violence / women initianting new growth in self-esteem (WINGS)
  • Sexual assault counselling

  • Also offered is credit counseling and consumer education. Including:

  • Budget counselling
  • Debt repayment program
  • Bankruptcy counselling


Ontario Ministry of Children, Community, and Social Services
1-866-860-7082, 1-877-336-2433,

Confidential helpline for Francophone women dealing with violence that offers:

  • crisis intervention
  • support and referral to community agencies
  • educational workshops

Gamblers Anonymous Meetings

Gamblers Anonymous

Offers support groups for people living with a gambling addiction. Services are available in-person, online, and over the phone. Visit the website for a full list of meetings in Ontario.

Good Shepherd Centres, 24 Hour Women’s Crisis Line Services

Good Shepherd Centres

24 hour confidential crisis line offering support for individuals experiencing domestic violence. Can offer emergency counselling, crisis intervention, safety planning, and referral to community services or other emergency shelters.

Good Shepherd Centres, Crisis Line Services

Good Shepherd Centres
1-844-777-3571, 905-529-7878

Confidential telephone support and crisis intervention. Provides referrals to local community supports and inpatient programs including the Good Shepherd Barrett Centre for Crisis Support.

Good Shepherd Women’s Emergency Services, Martha House

Good Shepherd Centres
905-523-6277, 905-523-8895,
25 Ray St N, Hamilton, ON L8R 2X5, Canada

A 40-bed emergency shelter for individuals and their children who are homeless and fleeing violence and abuse. Provides safe, short-term accommodation in private family-style units, safety planning and emergency transportation to the shelter, if needed, referrals and advocacy for legal, medical, financial, employment, housing and community services.

Good Shepherd Women’s Emergency Services, Mary’s Place

Good Shepherd Centres
905-523-6277, 905-540-8000 (Mary’s Place),
20 Pearl St N, Hamilton, ON L8R 2Y8, Canada

A 20-bed emergency shelter for women that includes support programs addressing homelessness, poverty, mental illness, and violence, as well as programs for the children of residents.


Kids Help Phone
1-866-925-5454 (24/7 support),

Free and confidential helpline that provides professional counselling, information and referrals for mental health, addictions and well-being to post-secondary students in Ontario.  Operates in partnership with Kids Help Phone, ConnexOntario, Ontario 211, and Ontario Centre of Excellence for Child and Youth Mental Health.  

Services are also available though text or Facebook Messenger.

Hamilton Police Service, Seniors Safety Program

Hamilton Police Service
905-546-4925 (Senior Support Officer),
155 King William St, Hamilton, ON L8R 1A7, Canada

Address issues, concerns, and challenges affecting seniors and disabled adults with respect to the law. This position is a community-based and community-driven initiative. 

Information and support is available to seniors, their families or service providers. Programs and presentations are researched, developed and presented on a variety of topics (such as quality of life issues, frauds and scams, personal/home safety, etc.). Reports of abuse (physical, financial, psychological, or neglect) are forwarded to the officers for assessment and further investigation if required. Cases identified as criminal offences are followed up. Major cases may be referred to the Crimes Against Seniors Unit for further investigation.

Honouring the Circle Transitional Housing

Native Women’s Centre
1-888-308-6559, 905-318-1822, 905-664-1101,

Offers transitional housing and support programs for up to 12 months for Indigneous women and children who are at risk of homelessness and poverty. The supportive housing facility is geared towards women and children who have been victims of violence.

Hope for Men Peer Support Group

Hope for Men
165 Charlton Ave W, Hamilton, ON L8P 2C8, Canada

Offers peer support groups to adult male survivors of childhood sexual abuse and adult male victims of sexual assault.

Inasmuch House Women’s Shelter Services

Mission Services of Hamilton
905-529-8029, 905-529-8149 ext. 302, 308, 905-529-8600 (Text: 289-212-6399),

An emergency shelter for women and children experiencing domestic abuse, as well as programs for the children of residents.

Services available for residents include:

  • child care
  • legal advocacy
  • referral to other community services
  • safety planning
  • transitional housing support worker

Indian Residential School Survivor Crisis Line

Indian Residential School Survivors Society

A 24/7 free and confidential crisis line that offers emotional support and assistance to survivors of Canada’s Residential Schools.

Institute for Advancements in Mental Health Support Hotline

Institute for Advancements in Mental Health

A support line staffed by a team of mental health counsellors who provide individualized support counselling, system navigation, and customized information and education to caregivers, and individuals living with chronic mental illness.

Counsellor support includes:

  • First episode or new diagnosis of schizophrenia/psychosis
  • Persistent, ongoing situations of schizophrenia and related mental illness
  • Addictions and substance abuse concerns
  • Justice and mental health concerns
  • Housing, Employment/ODSP issues
  • Early intervention for psychosis
  • Support with medication and treatment
  • Crisis planning
  • Coping & support for individuals and caregivers
  • Advocacy
  • System navigation/connecting you with resources in your community


Please note this is not a crisis or distress support line. For mental health crisis, call COAST Hamilton at 905-927-8338. For immediate risk of serious harm, call 911. 

Interval House of Hamilton Crisis and Support Line

Interval House of Hamilton
630 Sanatorium Rd, Hamilton, ON L9C 7S7, Canada

Provides anonymous and confidential crisis support, counseling, safety planning, information, and referrals for women that have experienced abuse or violence. 

John Howard Society Family Support Program

John Howard Society of Hamilton, Burlington & Area
654 Barton St E, Hamilton, ON L8L 3A2, Canada

The Family Support program provides support, information, early intervention, and referral to other services for parents with youth ages 12 to 17 who are experiencing parenting challenges or parent/child conflicts. This is a strength-based, family-centered service offered in individual and group formats.

This program is delivered on site and off site throughout Hamilton, Burlington and area. It is open to community referrals.

Funded by the United Way of Halton & Hamilton.

Join Immigration and Settlement Program

YWCA Hamilton
75 MacNab St S, Hamilton, ON L8P 3C1, Canada

An immigration and settlement program designed for newcomer women, youth, and 2SLGBTQ+ youth.

Services include:

  • peer support and weekly check-ins
  • social events and conversation circles
  • job preparation
  • community referrals
  • networking programs
  • gender-based violence supports
  • weekly events and workshops

This program operates in partnership with Speqtrum Hamilton. 

Kizhaay Anishinaabe Niin (I am a kind man) Program

Hamilton Regional Indian Centre
905-548-9593 ext. 237,
34 Ottawa St N, Hamilton, ON L8H 3Y7, Canada

Provides an opportunity for communities to engage Indigenous men and youth in understanding violence against Indigenous women and support them in joining together to end the violence. Kizhaay Anishinaabe Niin workers provide one-on-one peer counselling and group activities to assist men who are committed to ending violence against Indigenous women in their personal lives and within their community.

Learning Effective Anti-Violence in Families

Catholic Family Services of Hamilton
905-523-8766 ext. 5227 (Mary’s Place), 905-527-3823 (Catholic Family Services), 905-528-5100 (Inasmuch House),
460 Main Street East, Unit 404, Hamilton, ON L8N 1K4
20 Pearl St N, Hamilton, ON L8R 2Y8, Canada

An early intervention program that provides group supports for children who have witnessed woman abuse, by offering opportunities to share their feelings regarding the abuse and violence they have witnessed, in a creative and supportive environment.

The specifics of the course vary slightly by organization. Contact each site for specific details.

LGBT YouthLine

647-694-4275 (Text),

Provides confidential, anonymous, and non-judgmental peer support and information and referral service via text and internet chat. Service is provided for youth by youth, and for lesbian, gay, bisexual, transgender, transsexual, intersex, two-spirited, queer, and questioning youth.

Visit the website for online chat service. Text support is available by texting 647-694-4275.

Volunteer opportunities are available across Ontario.

Mission Services of Hamilton, Inasmuch House Crisis Line Services

Mission Services of Hamilton
905-529-8600 (Text: 289-212-6399)

Offers text message and web chat support for women experiencing abuse and homelessness. Provides confidential emotional support, practical advice, safety planning, and referrals to other local services.

National Helpline for Canadian Youth

Black Youth Helpline
1111 Finch Ave W, North York, ON M3J 2E5, Canada

A national phone line that offers crisis support and other support services for Black youth in Canada.

Native Women’s Centre Violence Against Women Workshops

Native Women’s Centre

Offers a variety of workshops and training sessions centred around cultural competency, sensitivity, safety, and violence against women. Workshops vary in length and content but can be relevant to any organization.

Psychiatric Emergency Service (PES), St. Joseph’s Healthcare Hamilton

St. Joseph’s Healthcare Hamilton
905-522-1155 ext. 32197
50 Charlton Ave E, Hamilton, ON L8N 4A6, Canada

Provides care by clinicians and psychiatrists who assess and treat patients with acute mental health problems who have presented to the emergency department. Works in partnership with other inpatient and outpatient mental health services to assist individuals in finding the right level of care.

SACHA Counselling and Support Groups

Sexual Assault Centre Hamilton and Area
905-525-4162 (24 Hour Support), 905-525-4573, 905-525-4592,
75 MacNab St S, Hamilton, ON L8P 3C1, Canada

Offers confidential support services for survivors of sexual violence, 16 years of age and older, who have experienced sexual violence at any point in their lives. Services include individual and group counselling.

SACHA Diverse Communities Outreach Program

Sexual Assault Centre Hamilton and Area
905-525-4573 ext. 230, 905-525-4592,
75 MacNab St S, Hamilton, ON L8P 3C1, Canada

Offers supportive programming for women from Hamilton’s diverse racial and cultural communities, in particular women who are immigrant, newcomers, and refugees. Services include: individual support, women’s support groups, information and referral, advocacy and accompaniment, and practical assistance such as childcare, bus tickets, and snacks. 

Senior’s Safety Line

Elder Abuse Prevention Ontario
1-866-299-1011 (Call 911 in emergencies),

24/7 phone line offering contact and referral information for local agencies across Ontario that can assist in cases of elder abuse. Trained counsellors also provide safety planning and supportive counselling for older adults who are being abused or at-risk of abuse. 

The Seniors Safety Line can address the diverse needs of those with disabilities, immigrants, persons of colour, LGBTQ individuals, and two-spirit persons. Also offers information to relatives, friends, caregivers, and other service professionals who may have questions or concerns about an elderly person in their life.

Sex-Trafficking Survivor Counselling

Sexual Assault Centre Hamilton and Area
905-525-4162 (24 Hour Support), 905-525-4573 ext. 224, 905-525-4592,
75 MacNab St S, Hamilton, ON L8P 3C1, Canada

Offers confidential support services for survivors of sexual violence, 16 years of age and older, who have left sex-traf­fick­ing at any point in their lives. Services include individual, group counselling and advocacy.

Sexual Assault Centre Hamilton and Area Chat Support

Sexual Assault Centre Hamilton and Area
289-207‑7790 (SMS text line)

A free, anony­mous, con­fi­den­tial chat for people who have or are experiencing sexual violence, and those who are supporting them.  

Service offered to:

  • sur­vivors of sex­u­al vio­lence
  • family or friends of survivors
  • professionals helping survivors
  • other allies

  • Services include:

  • Non-judg­­men­­tal listening
  • Help with explor­ing options
  • Infor­ma­tion and resources
  • Coping and recovery strategies

St. Matthew’s House Seniors Crisis Intervention Program

St. Matthew’s House
905-523-5546 ext. 230,
414 Barton St E, Hamilton, ON L8L 2Y3, Canada

The program supports seniors who are at risk of homelessness and/or have an urgent situation that requires immediate supports. It develops goal oriented crisis support plans aimed to assist individuals in stabilizing their current crisis and connects individuals with the most appropriate community services. A plan of care is created that responds to the presented crisis. The program also provides short term case management (up to 3 months) as well as linkages and referrals to long term community supports.   

Support Services for Male Survivors of Sexual Abuse Program

Ontario Ministry of the Attorney General

A 24-hour, multilingual, toll-free service for immediate crisis and referral that supports male survivors of sexual abuse, both recent and historical. Services include: 

  • a 24/7 crisis and referral hotline
  • individual and group counselling
  • peer support
  • telephone and online counselling
  • referrals to other appropriate community support services to meet other long-term needs that clients may have

Talk Suicide Canada

1-833-456-4566, 45645 (Text)

Offers confidential telephone and text services for anyone having thoughts of suicide, or who are worried about someone else. Trained responders will listen without judgement, provide support and understanding, and can offer local support resources.


Ontario Ministry of Children, Community, and Social Services

Offers culturally appropriate counselling services, advice, and support to Indigenous women by Indigenous women, via telephone, text, or online chat. 

Thrive Sexual Abuse Assessment and Treatment Program

Thrive Group
905-523-1020 ext. 212,

Program offers comprehensive assessment and specialized intervention and treatment for:

  • children and age 18 and younger who have been sexually victimized
  • children age 12 and younger concerning sexual behaviour
  • children age 12 and younger who have engaged in intrafamilial sexual abuse

Trans Lifeline

Offers direct emotional and financial support to trans people in crisis through their 24 hour confidential crisis line and micro-grant programs.

Victoria and Friends Women’s Shelter

Interval House of Hamilton
630 Sanatorium Rd, Hamilton, ON L9C 7S7, Canada

An emergency 22-bed shelter for women, with or without children, who are experiencing family violence, abuse and/or human trafficking. Offers emergency shelter, a safe environment, meals, and access to support workers.

Violence Against Women Counselling

Catholic Family Services of Hamilton
905-527-3823 ext. 269,
460 Main Street East, Unit 404, Hamilton, ON L8N 1K4

Offers support to women who have been exposed to abuse and violence whether sexual, emotional, financial, or physical. Programs provide knowledge and understanding of abuse, and explore available options, resources, and supports.

Wasa Nabin Program

Hamilton Regional Indian Centre
905-548-9593 ext. 241,
34 Ottawa St N, Hamilton, ON L8H 3Y7, Canada

Program that assists the urban Aboriginal youth at risk in providing access to activities that will ensure choices to healthy lifestyles. Client based support objectives general social supports, youth in care, healthy eating and physical development, education, justice intervention, and violence prevention.

Youthdale Crisis Hotline

227 Victoria St, Toronto, ON M5B 1T8, Canada

A 24 hour confidential hotline offering mental health services and crisis support to youth. Also acts as the access point for Youthdale’s inpatient mental health services.