A family sitting together

Settlement organizations provide you with information and assistance while you adjust to a new life in Canada. They provide culturally sensitive services in several languages, including assistance in finding a place to live, learning English or French, finding employment, assessing educational and professional qualifications, referrals to other services such as legal help, connecting with the community, filling out forms and applications, and answering other general concerns related to immigration or settlement.

Services offered to newcomers in Canada may have eligibility requirements that vary by immigration status:

  • Refugee Claimant: Individuals who live in Canada, but are waiting for a decision by the government to become protected persons or convention refugees.
  • Protected Person: Individuals who applied for refugee protection status while in Canada and were determined by Immigration and Refugees Board to have a well-founded refugee claim.
  • Government-Assisted Refugee: Refugees who were resettled by the Government of Canada from abroad. These refugees have permanent resident status upon arrival in Canada. They are eligible for the Resettlement Assistance Program (RAP) as well as other services available for permanent residents.
  • Privately Sponsored Refugee: Refugees who were resettled from abroad through private sponsorship. These individuals are financially supported by their private sponsors for one year. They become permanent residents upon arrival and are eligible for services available to permanent residents.
  • Permanent Resident: Individuals who have immigrated to Canada as economic class immigrants, sponsored family members or refugees who are not Canadian citizens yet, but hold permanent resident status. These immigrants are eligible for all settlement services funded by the Federal Government.
  • Canadian Citizen: Individuals who were born in Canada, or permanent residents who have met all eligibility requirements and granted citizenship. Once a Canadian citizen, you may not be eligible for certain settlement services, so make sure you check eligibility requirements.
  • Temporary resident: They include temporary foreign workers and international students, who are not eligible for federally-funded settlement services, but you may be able to access some services offered by organizations. Always make sure you check eligibility requirements for the service you need.

Make sure you check eligibility requirements for services you need.

Settlement Services Provider Organizations

Immigrants Working Centre

Settlement supports – employment services – English language classes – community connections

Who: Permanent residents, convention refugees/protected persons, refugee claimants (some services), Ukrainian newcomers

Addresses and Phone Numbers:

8 Main St. E., Unit 101, Hamilton – 905-529-5209
100 Main St. E., Units #210 and #250, Hamilton – 905-529-5209
1119 Fennell Ave. E. St., Units #234 and #236, Hamilton – 905-387-1100
160 Centennial Parkway N. Unit 7, Hamilton – 905-662-9160


Wesley – Newcomer Services

Resettlement and settlement supports – temporary accommodation – needs assessment and referrals – information and orientation services – community connections

Who: Government Assisted Refugees, Ukrainian newcomers

Address and Phone Number:

467 Main St. E., Hamilton


YMCA – Immigrant Settlement Services

Information and orientation – needs asset assessment & referral services – Bridge to Work Program in Childcare Industry – language assessment and referrals – school-based settlement support – professional mentorship matches – youth mentorship matches – Canada Connects social media matches – library-based English Conversation Groups – Newcomer Youth Centres – International Student Connect services

Language assessment at YMCA is the starting point for anyone wishing to access language classes.

Who: Permanent residents and convention refugees (eligible for all services), refugee claimants, naturalized Canadian citizens, international students and temporary foreign workers (eligible for some services), Ukrainian newcomers

Addresses and Phone Numbers:

25 Main Street West, Suite 105, Hamilton – 905-526-8452
211 Centennial Parkway North, Unit #1, Stoney Creek – 905-662-9400


YWCA – Immigration and Settlement Services (JOIN Program)

Employment counselling – networking – needs assessment and referrals – information – recreation – mentorship – community connections – 2SLGBTQIA+ youth support – supports for immigrant women – gender-based violence – educational, experiential and art-based workshops

Who: Permanent residents, protected person/convention refugee, a live-in caregiver with an approved work permit, Ukrainian newcomers (Must identify as a woman, girl, 2SLGBTQIA+ youth or non-binary)

Address and Phone Numbers:

75 MacNab Street South, Hamilton
905-522-9922, 365-324-0249, or 905-522-9922 ext. 335


Centre de santé communautaire Hamilton-Niagara

Information and referrals for Francophone newcomers – housing help supports – job search – education and training

Who: Francophone newcomers

Address and Phone Numbers:

1320 Barton Steet East, Hamilton
905-528-0163 or 1-866-437-7606



2SLGBTQIA+ Newcomer Program

Speqtrum Hamilton
75 MacNab St S, Hamilton, ON L8P 3C1, Canada

An immigration and newcomer program designed for 2SLGBTQIA+ youth who are newcomers to Hamilton.

Services include:

  • monthly community kitchens
  • workshops and social events
  • peer support
  • community referrals

This program is offered through the YWCA's Join Immigration and Settlement Program in collaboration with Speqtrum Hamilton.

Afghan Association of Hamilton Settlement Services

Afghan Association of Hamilton
555 Nash Rd N, Hamilton, ON L8E 3L8, Canada

Offers settlement services for Afghan newcomers to Hamilton and helps vulnerable newcomers who face additional adaptation barriers to successfully integrate into the Canadian society by offering specialized programs and services.

Centre de santé Communautaire Services for Newcomers

Centre de Santé Communautaire Hamilton/Niagara
1-866-437-7606, 905-528-0163 (x3226 or x3331),
1320 Barton St E, Hamilton, ON L8H 2W1, Canada

Works with local partners to offer a wide range of services and activities in order to help newcomer individuals and families settle and integrate into their new community and obtain access to health and social services. 

Services include:

  • Reception services
  • Community connections
  • Settling into school life
  • Settlement hub

Columbian Refugees Association

163 Centennial Pkwy N, Hamilton, ON L8E 1H8, Canada

Offers a variety of services to assist asylum seekers and people without immigrant protection through the integration and settlement processes in Canadian society.

Services include:

  • immigration and legal referrals
  • settlement services
  • translation and interpretation services
  • trauma counseling support
  • referral to community resources
  • social events
  • volunteer opportunites

Immigrants Working Centre Settlement Services

Immigrants Working Centre
8 Main St E, Suite 101, Hamilton, ON L8N 1E8, Canada
100 Main St E, Hamilton, ON L8N 3W7, Canada
160 Centennial Pkwy N, Unit 7, Hamilton, ON L8E 1H9, Canada
1119 Fennell Ave E, Suite 236, Hamilton, ON L8T 1S2, Canada

Provides a range of services to support newcomers get settled in Canada. Settlement counsellors assist newcomer families with the following:

  • settlement information
  • orientation and referral to community resources
  • interpretation services
  • assistance with making appointments
  • assistance filling out government forms

Join Immigration and Settlement Program

YWCA Hamilton
365-324-0252, 905-522-9922 ext. 335,
75 MacNab St S, Hamilton, ON L8P 3C1, Canada

An immigration and settlement program designed for newcomer women, youth, and gender-diverse folks, to support settlement in Hamilton.

Services include:

  • peer support and weekly check-ins
  • social events and conversation circles
  • job preparation
  • community referrals
  • networking programs
  • gender-based violence supports
  • weekly events and workshops

Micah House Housing and Resettlement Support

Micah House
205 Holton Ave S, Hamilton, ON L8M 2L8, Canada

Provides housing and resettlement support for refugee claimants.

This includes:

  • learning to budget and shop for groceries in a new culture
  • spiritual guidance
  • assistance filling out government forms
  • providing some furniture and kitchen supplies

Newcomer Information and Orientation Services

YMCA of Hamilton Burlington and Brantford
905-526-8452 (YMCA Main Street Location), 905-662-9400 (YMCA Stoney Creek Location),
25 Main St W, Hamilton, ON L8P 1H6, Canada
211 Centennial Pkwy N, Hamilton, ON L8E 1H8, Canada

Provides support for newcomers to adjust to their life in Canada, by providing comprehensive information, orientation, needs assessments and referrals to government programs, social services, and community resources. Program funding provided the Government of Ontario, Ministry of Citizenship, Immigration and International Trade.

Newcomer Mothers Support Program

YWCA Hamilton
905-522-9922 ext. 180,
75 MacNab St S, Hamilton, ON L8P 3C1, Canada

Provides support for newcomers who are pregnant or with a newborn child.  Services include:

  • social networking
  • child care support
  • referrals to local services

This program operates in partnership with JOIN Immigration and Settlement Program and is funded by Immigration, Refugees and Citizenship Canada. 

Newcomer Settlement Program

YMCA of Hamilton Burlington and Brantford
905-526-8452 (YMCA Main Street Location), 905-662-9400 (YMCA Stoney Creek Location),
25 Main St W, Hamilton, ON L8P 1H6, Canada
211 Centennial Pkwy N, Hamilton, ON L8E 1H8, Canada

Supports the successful settlement and integration of newcomers by providing newcomers with appropriate and timely information and referrals to government programs and community services.

Services include: 

  • One-on-one and group information and orientation sessions (housing, health, financial assistance, employment, training and education, licensing and accreditation, language services etc.)  
  • Needs assessments, service planning and referrals to more specialized programs and services in the community 
  • Facilitate newcomer access to government and community services through support with interpretation, translations, advocacy, certain application forms etc.

Program funding provided by the Ministry of Labour, Training and Skills Development.

Welcome Inn Community Centre Newcomer Settlement Programs

Welcome Inn Community Centre
40 Wood St E, Hamilton, ON L8L 3Y3, Canada

Provides a range of programs to help newcomers get settled in Canada, including peer-to-peer support groups, settlement and referral services, English conversation circles, and some translation services. 

YMCA Hamilton Immigrant Services

YMCA of Hamilton Burlington and Brantford
905-526-8452 (YMCA Main Street Location), 905-662-9400 (YMCA Stoney Creek Location),
25 Main St W, Hamilton, ON L8P 1H6, Canada
211 Centennial Pkwy N, Hamilton, ON L8E 1H8, Canada

Program designed to connect newcomers with appropriate services and resources for their life in Canada, such as health care, education, and language help.

Offers help with:

  • Completing forms and documents
  • Personal and family settlement process
  • Immigration and legal issues
  • Canadian life and culture
  • Employment and education
  • Licensing and accreditation
  • Interpretation and translation
  • Information, advisement and support
  • Access to programs and services

YWCA Hamilton Community and Cultural Connections

YWCA Hamilton
905-522-9922 ext. 180,
75 MacNab St S, Hamilton, ON L8P 3C1, Canada

Offering free of cost workshops and networking programs for female-identified newcomers to help connect them to local services and resources. The program's goal is to help newcomer women make new friends, build networks and participate in their community in a way that is meaningful to them. Some of the activities offered through this program are:

  • Field trips
  • Conversation circles
  • Newcomer and Indigenous connections
  • New moms circles
  • Connection through art
  • Sewing circles

YWCA Hamilton Newcomer Settlement Services

YWCA Hamilton
75 MacNab St S, Hamilton, ON L8P 3C1, Canada

Offering settlement services for newcomer women and gender-diverse folks, providing a comprehensive range of services and support immigrants settling in their new communities. Some of the services offered through this program are:

  • One-on-one and group settlement counselling on topics related to housing, education, healthcare, transportation, and more
  • Referrals to other community agencies and government services
  • Assistance in filling out the forms and applications
  • Information sessions with guest speakers from various walks of life
  • Assistance with making appointments and connecting with other services