Translation and Interpretation

Supports communication by phone between hearing people and people who are deaf, deafened, or hard of hearing, or people with speech disabilities. Professionally-trained operators act as intermediaries to facilitate the call. Calls are confidential and no record of conversation content is retained.

Provides resources, services, and courses to help blind and visually impaired individuals learn to read braille and improve their literacy skills. Also offers braille transcription services.

Contact for specific courses and services offered in your area.

Offers a range of services that support effective communication for the Deaf and hard of hearing community.

Services include:

• Interpreting Services - on site or video remote sign language interpreters
• Captioning Services - turn spoken work into text
• Communication Devices - a range of technologies designed to improve communication
• Deafblind Services - intervenors who provide the visual and auditory information necessary to communicate with Deafblind individuals

Offers a variety of services to assist asylum seekers and people without immigrant protection through the integration and settlement processes in Canadian society.

Services include:

• immigration and legal referrals
• settlement services
• translation and interpretation services
• trauma counseling support
• referral to community resources
• social events
• volunteer opportunites

The Cross Cultural Healthcare Program serves as a bridge between individuals and communities, and health and social services to ensure full access to quality care or services that are culturally and linguistically appropriate.

Services include cultural and interpretation from interpreters specifically trained in health and health related issues. 

The Program also engages in training and education and provides information relating to cultural competency and building cultural knowledge for service providing agencies.

Provides Deafblind individuals with accurate information in an appropriate manner to enable them to make choices, plan future actions, communicate successfully, navigate their environment, and achieve as much independence as possible.

Services include:

• communications to access services (ex. bank, shopping) or participate in the community (ex. library, community group)
• accessing and sharing accurate information during meetings such as medical appointments or meeting with a lawyer
• learning how to use community services such as public transportation
• conducting daily activities

Provides spoken-language interpretation services to reduce language barriers between service providers and their clients in the Niagara Region and the City of Hamilton. Interpretation services allow service providers working in a social service setting and their clients to communicate accurately and confidentially with each other through skilled, trained interpreters.  

Funded interpretation is available for service providers working with clients who are victims of domestic or sexual violence including those who have been sexually exploited through human trafficking.

Languages available include: Amharic, Albanian, Arabic, Azeri, Bulgarian, Cantonese, Creole, Croatian, Czech, Dari, Farsi, French, German, Greek, Hindi, Hungarian, Italian, Japanese, Khmer, Kinyarwanda, Korean, Kurdish (Sorani), Lao, Luganda, Mandarin, Malayalam, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Somali, Spanish, Swahili, Tagalog, Tamil, Thai, Tigrigna, Turkish, Ukrainian, Urdu, and Vietnamese.  Other languages may be available.

This social enterprise service works with locally licensed and unlicensed translators and interpreters. It matches clients with professionals to assist with appointments and with accessing community resources.